Customer Testimonials
My service advisor Chris Wilokoski, was the absolute best! Didn’t feel like he was trying to sell me things I didn’t need! He worked with me. My estimate didn’t hike up when it was time to pay lol! Very professional polite I will recommend him and request him for future service. Thanks Chris, Allison-
As always we were treated well and service was completed timely!
Christian made the experience seamless, and provided extraordinary service in recovering and delivering my garage door opener left in the loaner. Thank you Christian
Excellent service, timely and comprehensive!
Your dealership had my car for almost a month, but I understand that the problem with my car was unique, and it took quite a while to diagnose the problem. I went through a full range of emotions because I wasn’t being updated the way I would have loved to have been, but in the end, you diagnose the problem and fixed my car for that I’m truly grateful. And the price you charged me was truly a surprise and I was happy to pay it. Thank you for Fixing my car. I didn’t trust dealerships before ... Read More Google - Nov 2, 2026
Recently purchased a vehicle from out of state from MB Easton and am really pleased with my experience. My sales consultant Ron Roberts was responsive and ensured my requests were treated as a priority. I would also like to thank Rick Lehmenkuler for making the process as easy as possible and Ryan Brigner for pursuing the best finance deal available. These guys set the standard and I look forward to purchasing another vehicle from them in the future.
Drew my service Manager is amazing. He always gets everything taken care of in a timely manner and has me on my way! He is definitely an asset to the company. Thanks!
Great Communication and awesome service. Definitely a great place to get your car serviced top tier
Overall, I was extremely satisfied with my visit to the Germain Mercedes Benz dealership at Easton on Morse road, Columbus, Ohio.
During my visit, l met with the Sales Rep, Mr. Eric Gray. He has a pleasant personality and displayed the ability to explain complex issues in the retailing in a simple and clear manner to me. Communication skills are central to any successful effort, and his are more than up to task. He is soft-spoken, articulate, and a very effective speaker.
I evaluate Mr. Eric Gray as intelligent, dependable, dedicated person, who is ready to achieve his goals. I’... Read More Google - Oct 22, 2026
An Outstanding Experience at Mercedes-Benz of Easton!
I had an amazing experience purchasing my G63 from Mercedes-Benz of Easton! From start to finish, the entire process was smooth, professional, and enjoyable. The team went above and beyond to make sure everything was handled perfectly, making this a truly first-class buying experience.
A huge thank you to Eric Grey, my sales representative, whom I’ve had the pleasure of knowing for over a decade. Eric has always been a great person to work with, and his professionalism, trust, and dedication made this purchase even more special.
A big shout-out to Ryan, ... Read More Google - Oct 21, 2026
Eric and the whole team were great!
We have a Winnebago View RV with a Mercedes Sprinte Van. The Check Battery Light is our reason for taking our Sprinter in. The People in the Van Deaprtment are wonderful to deal with. They address my warning light issue and during their inspection found two more serious problems. These issues undected would have left me stranded on the road. I highly recomend them.
All good. Had a loaner car. Service technician said they were backed up and would I be ok if it went overnight. I was fine with that. Never heard from my tech so the next day I called and they said it had been ready since yesterday and that he texted me. I never got his next nor a phone call.
I use to think of only the “brand” Mercedes but now I’m a firm believer in the folks that are behind the brand! I would match the service department of Easton MB with any dealership in the country, I believe they are the best . They go out of their way to take care of their customers. I have had some small issues in the past with the manufacturer of the car but NEVER with this service that goes with it. My service tech is the reason I go back to them time and time again.
I had a flat tire due to a small slash that was causing air to leak. I stopped by the Mercedes-Benz service center, and Drew was extremely helpful. He handled everything quickly and professionally and provided excellent customer service. I’m very satisfied with my experience and truly appreciate Drew’s help. Highly recommended!
Really want to thank Ron and the team for helping us complete our 4th Mercedes lease. Everyone was fantastic to deal with made the transaction a quick and smooth process! Ron always delivers a fabulous buying experience, he's patient and most importantly follows though and gives world class customer service!! Thank you and the team again and look forward to our 5th Mercedes!
I needed an emergency repair for my instrument cluster today. Drew got me in for service and got me out fast. Thanks Drew. I was able to make the meeting I needed to get to.
On my repair I had the opportunity to work with Drew W. I brought my vehicle in after second guessing the work the previous dealership did wasn’t right. Drew and his staff were able to identify the gaps in repairs that saved me and my family from a potential catastrophic failure. The team at Mercedes Easton were patient, diligent and fought for my right to repair. They provided timely updates, an in-depth breakdown and next steps. Myself and my family will forever to be loyal to Mercedes Easton for their work and upholding and elevating the expectations and standards ... Read More Google - Sep 30, 2026
As always, the service experience here has been great. Got the car in and out as promised I communicated about the car as needed
The service advisor took me through the entire process thoroughly and quickly, answering all my questions. All staff were excellent, kind and professional. The service technician provided me a walk-around video of all aspects of my vehicle's condition, detailing the status of repairs needed.
Eric Gray Sales & Leasing Consultant Mercedes-Benz of Easton 4300 Morse Crossing Columbus, OH 43219 (614) 383-4914 Office He was a great help to my husband and me as we picked out a Mercedes-Benz. We’re so thankful for the excellent service we got. He was incredibly professional and knowledgeable about all the Mercedes-Benz we considered. He never pressured us to buy a car, and he was always patient as we explored different options. He’s still there for us whenever we need anything!
Awful service. I had an extremely disappointing experience at this service center, starting with my interactions with Mr. Wilkoski. He was unprofessional and consistently unresponsive to customer concerns. I also felt I was treated differently based on my background, which is unacceptable for any business. The overall experience fell far short of the premium service this location advertises it felt more like basic, no-frills service than anything resembling a high-end experience. He seems like a Toyota service agent.
The manager was one of the most difficult I've dealt with. I asked why parts that are readily available elsewhere for ... Read More Google - Sep 27, 2026
Above and beyond every time! Chris Wilkoski in the Service Department is helpful, knowledgeable and communicates very well!
Process from beginning to end was smooth and not oversold. Appreciate everything they do at Easton!
Have already responded to one email - One is enough. You need to get more maintenance staff - see my previous note! SImply Great Job on car - but should not take 3 days.
Not a regular reviewer but my current experience leasing GLE 350 from dealership is worth mentioning. I mainly worked closely with Don Alnaqeeb (sales agent) and Mike O’Brien (director finance) in addition to few other behind the scene. I felt welcomed! Well heard! and they all sincerely worked with me to make the deal happen. Overall very pleased with the experience. If you are in market I would definitely would recommend to check them out!
Thank you Christian for all your outstanding help with my precious G 😁
Requested only an engine oil and filter change for my Sprinter. When I got it back, after the service, the engine oil level was just above the minimum. Andy Culver was kind enough to stop by my home and top it off. Could not ask for anything more.
I had a great experience purchasing my Mercedes-Benz GLC at Mercedes-Benz of Easton. A special thank you to Brad, he is truly one of the best! He was professional, helpful, patient, and made the entire experience much easier. I also want to thank Ryan, the Business Manager. He was very nice, practical, straightforward, and made the paperwork and additional options easy to understand. Overall, I’m very happy with my GLC and with the way I was treated. I will definitely come back here when it’s time to buy my next Mercedes-Benz. Highly recommended!
I couldn't be happier with my new AMG GLC53 and my experience at Mercedes-Benz of Easton! Eric G. was phenomenal from start to finish — his knowledge, communication, and genuine partnership throughout the entire process were first-rate. Kudos to Eric and the entire team at Mercedes-Benz of Easton for making this such a great experience!
I stopped in with no intention of buying — I had never driven an Audi A5 Cabriolet before. But once my wife and I took it out, we were completely smitten, and the visit quickly turned into a purchase.
I want to call out Ricky (sales manager), because he’s the one who truly made the deal happen. We closed everything in under ten minutes, and his professionalism made the decision easy.
Delivery was a mixed bag. The sales agent aloof and struggled with a few details:
The engine bay was dusty, like it hadn’t been touched
The rear license ... Read More Google - Aug 26, 2026
The PERFECT dealership and the BEST sales rep trophy goes to MB of Easton and Don Al-Nakeeb. Highly recommended. Thank you
very nice, very professional
Outstanding Experience with Don! I had a fantastic experience working with Don at Mercedes-Benz of Easton. From the very beginning, he truly listened to exactly what I was looking for in a vehicle. He focused on my specific preferences and worked incredibly hard to make everything happen smoothly. Don made the entire process stress-free and rewarding. If you visit this dealership, I highly recommend asking for Don!
Drew was absolutely outstanding! He was a tremendous help! Looking forward to seeing him again! Thank you drew for your tremendous help! It was greatly appreciated. Awesome service all around
I cannot say enough positive things about the customer service I received from Cody Gestrich at Mercedes-Benz Easton. From the moment we interacted with him, he was professional, attentive, patient, and genuinely committed to making sure we had a great experience.
What really stood out to me was that Cody didn’t just help us and send us on our way. He took the time to come out to the car with us and personally walk us through some of the features, making sure we understood how everything worked. He welcomed every question I had and never once made me ... Read More Google - Aug 10, 2026
Erik was a pleasure to work with! Gave us a great deal, got exactly what we were looking for.
Eric was a pleasure to work with. Great deal, helped us get exactly what we wanted!
Drew Weinberg provided me with exceptional service when I brought my E-350 in to address some minor paint issues.
Mercedes-Benz of Easton repair and maintenance is professional, timely, complete, and correct. Service Manager Chris Wilkoski earned my trust. I appreciate his knowledge, industry wisdom, conscientious communication, foresight, team command, integrity, and budget advocacy. Chris serves Easton M-B best by serving me best. His win-win package is unparalleled.
Horrible experience with the dealer support, emailed and called Ricky Lehmenkuler multiple times but no response. They obviously do not care what customer is going through. This car is 3 yrs old with15k milage which service center recommended to replace all 4 tire since I have 1 flat tire. we even paid extra $$ for better tire to go longer. I have never had this issue before with my previous cars. I would not recommend anyone to buy Marcedes Benz specially from Eason dealer in Ohio.
As always.. a very positive and pleasurable experience, with many thanks to my service advisor Andrew Weinberg!!
Great dealership, very impressive. The staff was very kind, respectful and helpful. I'd recommend Eric Gray to purchase a MB anytime. He was very attentive, made the buying process a breeze, very easy. He was more than helpful, offering and giving us a ride from the hotel. He reached out multiple times and was always available prior to us actually picking up the car. I feel he sells cars all the time, but is genuinely happy for you when you purchase, and excited to help with the process. I just loved the red curtain over the car to pull ... Read More DealerRater - Jul 16, 2026
This dealership is a great place to purchase or service ypur MB. Very helpful, knowledgeable and friendly staff.
Excellent professional treatment/service Eric Gray and Todd. My 2022 lease was maturing in August and at age 88 I had no interest in leasing another car. I relayed my thoughts to Eric and thanks to his efforts convinced me to come to his office as he had some ideas. Glad I did as the two year lease is ideal for me ....perfect ! I have to give ERIC GRAY a big thanks for his diligence as the deal was closed 6/29 at 3:00 pm. I also thank Pamela for her timely efforts at 6:00pm. Lastly I want to recognize Todd for his outstanding orientation ... Read More Google - Jul 13, 2026
Ron Roberts was a great salesman, no pressure, down to earth, and enjoyable to work with
One of the best Benz dealer out there!
I traveled all the way from Rhode Island to Mercedes-Benz of Easton to purchase my new Sprinter van for my limo service, and the entire experience was outstanding. From the moment I arrived, the staff was friendly, professional, and genuinely interested in helping me find the right vehicle for my business.
The transaction was smooth and efficient. No hidden headaches, no confusing fine print—just a clear, straightforward process handled by people who clearly know their jobs and respect their customers. I appreciated how they listened to my needs, answered every question, and treated this not just as a sale ... Read More Google - Jul 3, 2026
I highly recommend this dealership if your are looking to buy a Mercedes Benz vehicle. Chance Moran, who was the Sales Consultant I worked with at the dealership, was very helpful.
Eric and Rick from sales team were amazing, they gave me a great deal. The communication was great throughout. Ryan from business team was great as well. Thanks to Cody for showing the features.
If you're shopping for a Mercedes-Benz, look no further than Mercedes-Benz of Easton. From start to finish, our experience was exceptional. Ryan, the Finance Manager, had everything prepared and ready when we arrived, making the process incredibly efficient. Their technology is state-of-the-art, allowing us to complete all of the paperwork digitally. We were in and out of the finance office in less than 15 minutes—a level of convenience and professionalism that is hard to find.
A special thank you to Eric Gray, who made the entire car-buying experience enjoyable and stress-free. Eric took the time to listen carefully to ... Read More DealerRater - Jun 17, 2026
Eric Gray and Bill were great work with. They made the whole process as painless and smooth as it could be!
Recently purchased my New Mercedes Benz at MB of Easton and it was such an easy process, our sales agent Eric went above and beyond to locate the perfect car for us. Bill and the team worked magic by completing a trade with another dealership in Minnesota and getting the vehicle shipped in. Eric went above and beyond with communication and kept us in the loop the entire time even when he left for vacation, true dedication to customer service. The sales process and the team surrounding Eric went above and beyond to make sure the delivery process went flawless. ... Read More DealerRater - Jun 6, 2026
Outstanding experience from start to finish. The staff was friendly, knowledgeable, and helpful, making the entire car-buying process easy, stress-free, and enjoyable.
I would like to file a complaint regarding a manager named Mathew F General Manager at MB Easton.
During my recent visit, I found his attitude to be extremely unprofessional and disrespectful. While I was still speaking with another staff member, Matt abruptly interrupted the interaction, answered a phone call, and walked away without any acknowledgment or apology. His behavior came across as arrogant and dismissive, making me feel as though customers were not being treated with basic respect.
I understand that managers may be busy, but professional courtesy and customer service should remain a priority. The way Matt conducted ... Read More Google - May 29, 2026
Absolutely horrible experience wasted my time gas and money told me it would be an hour on the phone Get there at 3:30 told I couldn’t get the car back until tomorrow So I get there just to tell me my car isn’t covered under a warranty or recall it’s showing all the symptoms of without even looking at the car the guy helping was extremely rude and basically called me an idiot would not recommend at all
Pretty disappointing experience overall. I recently purchased a brand new 2026 Mercedes GLC from Mercedes-Benz of Easton, and within the first three weeks I ran into a cooling system issue. It turned out the radiator was damaged by road debris, resulting in about a $2,000 repair. I understand that things happen, so I filed an insurance claim and handled it, but I still had to pay $1,000 out of pocket.
Given that the vehicle was practically brand new, I asked if there was anything the dealership could do to help accommodate the situation. I wasn’t expecting them to cover the entire repair, ... Read More Google - Apr 29, 2026
Extremely Disappointing Experience with Mercedes-Benz of Easton Service Department
I rarely leave negative reviews, but my experience with Mercedes-Benz of Easton service department in Columbus, Ohio has been so frustrating that I feel obligated to warn others.
I purchased my vehicle in April 2025, believing I was getting a certified pre-owned Mercedes-Benz, but within the first year, this has turned into one of the worst automotive service experiences I’ve ever had.
I have had to bring my car in for service multiple times (now going on the fourth visit within a year), which is extremely concerning for a luxury vehicle. ... Read More Google - Apr 9, 2026
I am extremely disappointed with my experience purchasing a 2019 Range Rover from Mercedes-Benz of Easton. What should have been an exciting and smooth car-buying process turned into a stressful and frustrating situation that I would not wish on anyone.
I live in New Jersey, while this dealership is located in Ohio, so I had to rely entirely on the information and representations provided by the dealer since I was unable to see the vehicle in person. I placed my trust in them, expecting honesty and transparency. Unfortunately, that trust was completely broken.
From the beginning, I was misled about the ... Read More Google - Mar 26, 2026
I had a very disappointing experience with Mercedes of Easton’s service department.
I took my 2018 C63s AMG to them. Before any repairs were approved, we clearly agreed that no software updates would be performed on my vehicle and the service advisor was well aware my vehicle was tuned and assured me that no updates will be done. Despite that agreement, they performed a software update anyway, which removed my aftermarket tune — costing me $2,000 to replace. This was done without my authorization.
Additionally, I brought the car in for an adaptive suspension fault. Instead of diagnosing the actual issue, ... Read More Google - Feb 11, 2026
We trust the person that is assigned to us SS, until the trust is gone. I had brakes put on my rear and noticed that they were too tight or something. I called SS and explained to him what was going on. He said give it some time to break in, I said ok no problem, it seemed within a couple weeks or month1-1/2 pass I went to have more work done because I was smelling coolant inside my truck so immediately I was given a loaner thank you. That was my initial complaint then I mentioned my oil ... Read More Google - Feb 4, 2026
Bought a G-63 AMG from this dealer. Buying process was smooth without incident and have no issue with sales department. The service department, on the other hand, is poor. Scheduling was always difficult and far out, which I can understand. In spite of (mistakenly) purchasing added service package, they repeatedly downplayed a recurrent issue we had with coolant system. Claimed that the issue was from normal “burping” from system. Within the month of the end of the service contract, we took the vehicle to another dealer and they immediately identified a cracked coolant casing/reservoir which had to be replaced. ... Read More Google - Dec 3, 2025
I sent a Mercedes E400 to this dealership for a pre-purchase inspection since I was an out of state customer for a smaller used car dealership. After the inspection was completed, I spoke with the service advisor, Spencer, who informed me of the issues they identified. I specifically asked whether the technician had checked the oil pan for leaks, as the video they provided showed that the undercarriage had not been removed. Spencer stated that he had confirmed with the technician that the vehicle had no leaks and that the oil pan was “bone dry.”
Relying on this information, I ... Read More Google - Dec 3, 2025
Mercedes of Easton is the worst ever! If you want good service go to the Dublin Mercedes. They wouldn't even look at my radio because I didn't buy one from them. They said it had to be new to reprogram it, but Dublin Mercedes fixed it in 4 hours. I will never go to Mercedes of Easton again and make sure to tell everyone I know to do the same thing. Treating customers this way when you don't have to will definitely come back on you. Try putting yourself in the customers position and see how you would ... Read More Google - Nov 24, 2025
Chris Wilkoski was my service Advisor and he was exceptional at communicating my cars service needs and confirming the priority items. Thank you!
Mercedes Easton sales dept is top notch when they get you in a vehicle, Eric was phenomenal. However, when your warranty is expired beware of the outrageous service cost paired with condescending representatives. We spent $1500 two months ago on a service and another $1500 less than 2 months later…86k miles and regular service was maintained on the vehicle. $884 of that was for an estimated 3.5 hours of labor ($250+/hr) which I was told their labor fees change depending on the repair? This was a simple leak from a plastic coolant shut off valve that started leaking within 5 years of manufacturing. A part ... Read More Google - Oct 23, 2025
Eric Gray has been so helpful in purchasing my new Mercedes. Buying a car can be stressful but this process was so smooth and easy! 10/10 would recommend!
I walked into your dealership in my usual manner, not dressed well and certainly not dressed as many would expect a Mercedes driver to look. Brad Martinkovich greeted me as if I was his new best friend.
He showed me the info I wanted in a calm manner, no pushiness. I spent my career as a professional salesperson and have seen many tricks of the trade. I chose to do my selling as Brad did, educate the customer with only as much as they wanted and not being pushy, only asking the right questions at the right time.
Brad also ... Read More DealerRater - Oct 18, 2025
I recently received service at Mercedes-Benz of Easton. My service coordinator was Mr. Andrew Weinberg. He and his entire team provide me exceptional service with my GLS 450. He listened and address my issues in a courteous and professional way. And his expert knowledge and attention to detail is why I will continue to have all my Mercedes vehicle serviced at Mercedes-Benz of Easton. I see Andrew as a future Service Manager of the entire department in the near future. Proud owner of a 2020 GLS450
My service advisor. Andrew Weinberg was excellent. I had to deal with a different out-of-state dealership and Andrew was right there with me following up doing anything he needed to do to help me get my car fixed. Couldn’t say enough good about the excellent job that Drew did for me
Mercedes Benz of Easton offers the best customer experience. I needed emergency car repair after business hours. Spencer Stewart sent a tow truck for my vehicle and a car to take me home. He then sent another car to bring me to the dealership so I could pick up the loaner vehicle he obtained for me at the last minute. This is one of the many reasons I will only drive a Mercedes. Thank you Spencer and all of the helpful people at Mercedes Benz of Easton.
Spencer Stewart was my contact for the service department. He was kind and made the process very easy. Hard to be impressed these days but I’m impressed!! Made the process easy!
Joseph Struewing was wonderful answered all my questions and explained a few that I was unsure of. Great customer service and a pleasant to work with.
Spencer is great. He always provides quick and efficient service. I appreciate his honest opinion on any of my questions.
Great service from Chris Wilkoski; he really takes care of me and is pleasant to deal with.
Joe Struewing did an excellent job, went out of his way to help us both
⭐️⭐️⭐️⭐️⭐️ I had an amazing experience purchasing my car here! The entire team was professional, friendly, and truly went above and beyond to make the process smooth and stress-free. Chris was patient, knowledgeable, and never pushy — they answered all my questions and helped me find the perfect car within my budget. The financing process with Ryan was transparent and fast, and I appreciated how they explained every step clearly. The car was spotless and exactly as promised. I highly recommend this dealership to anyone looking for a trustworthy and hassle-free car buying experience!
This was my first time at Mercedes of Easton and Spencer Stewart made my service appointment effortless! He was very personable and professional, explained everything explicitly with absolutely no pressure! I will definitely be back!
Customer service is excellent! The repairs are always on point! The added touch of a car wash makes it all worth it!
Andrew Weinberg was excellent in assisting me on my car. I appreciate him and Mercedes Benz. Thank you! Kudos 👏
I had such a wonderful experience purchasing my car this past weekend at Mercedes Benz of Easton! Brad, my salesman, was absolutely incredible from start to finish. He was so pleasant, patient, and genuinely warm, it really felt like he made it his mission to find the exact vehicle I wanted.
I came in with a list of requirements, and Brad went above and beyond to check every box. He gave me his full attention the entire time, and I honestly felt like I was his only client. He answered every question, never rushed me, and made the whole process ... Read More DealerRater - Sep 24, 2025
Germain MB of Easton is just excellent. My service advisor Drew Weinberg is the best I’ve experienced in 50 years of MB ownership.
Andy Culver at Mercedes Benz was very helpful and knowledgeable- highly recommend the van center there.
Jason is outstanding in every aspect, customer service is outstanding, great with all customers, understanding of the needs of the customers and a great problem solver outstanding all around and a great guy too
I’ve been very disappointed with the service at Mercedes-Benz of Easton. Communication is extremely poor—appointments are confirmed over the phone for one date, but then I receive a text with completely different details. When I try calling the service desk to clarify, the staff often interrupt and seem dismissive rather than helpful.
On top of that, it’s nearly impossible to get a timely appointment for something as simple as an oil change; I’ve been told it could take up to 3 months to get in. This level of customer service is frustrating and not what I expect ... Read More Google - Sep 5, 2025
I recently serviced my vehicle at MB Easton, and my service manager did an amazing job assisting me with ALL of my concerns and maintenance issues. This is a wonderful location to get any of your service needs completed. Great job!! to Andrew Weinberg...
I recently relocated to Columbus, Ohio from Northern Virginia and am new to the dealership.
I was truly impressed with the cleanliness and overall decor. I was immediately greeted and welcomed without hesitation.
Spencer Stewart was my service advisor.
He listened to my concerns, answered any questions that I had.
I felt valued and not dismissed. As a customer, I look for professionalism, courtesy and respect in my advisor and or administrative team as this is a main focal point that helps me determine if I will return for continued service.
My first visit was promising as I couldn’t ... Read More DealerRater - Aug 26, 2025
Christian Wilkoski has been our Service Advisor since we purchased our GLE from Germain Mercedes of Easton in May of 2023. He has been patient and considerate when we've had to have it serviced. Service after the sale is often more important than the actual purchase. With this kind of service could a G-Wagon be next?
My service advisor, Spencer Stewart was exceptional and resolving my complicated SL550 issues. He was knowledgeable, considerate and made the whole process hassle free! I can't say enough good things about Spencer! I highly recommend him!
What an amazing experience and exceptional service. Spencer Stewart was my service representative. He walked me through my service appointment for my 2024 Mercedes Benz. He answered all of my questions without making me feel uncomfortable. He kept me apprised of the work progress. The repair video was awesome. Spencer was able to anticipate my response when it came to a decision concerning replacing my star. Thank you Spencer and Mercedes Benz of Easton. I look forward to a very long working relationship.