Customer Testimonials
Great service. Everything was very simple. Everyone was very polite. Could not ask for anything better.
I've had a long-time relationship with Andrew Weinberg and must say, though we have had our disagreements at times he has always been courteous, honest and respectful. He aims to satisfy the customer in the performance of his completion of the service required.
Explained Overall of Car and what's needed! Thank you Manger and Staff Very Appreciate of Any Concerns Joe AND Manger Help me out AMAZING SERVICE THANKS!!
I had an amazing experience at Mercedes-Benz of Easton! Andrew Weinberg handled my service really well and kept me informed of everything that was happening to my car. He was very knowledgeable and a kind individual and it was nice working with him. Overall, my experience at this dealership was really good.
Competent, Fair, caring. My service manager Drew is outstanding, and so has been all the other employees.
If I could give zero stars, I would. I purchased a 2014 Jeep Grand Cherokee from Mercedes-Benz of Easton, expecting professionalism and integrity from a dealership with such a reputable name. What I got instead was a complete nightmare. Within two months of owning the vehicle, I took it in for a simple oil change—only to find out the oil drain bolt had been stripped. I had to take it to a Jeep dealership just to get that fixed, which cost me more money out of pocket. But that wasn’t the worst part. While the Jeep dealer had it, ...
Competent, courteous, professional. Highly recommended . Drew my service manager is the best. Thank you for your service.
Always a pleasure working with Drew and the team at MB of Easton. Quick, easy & straight to the point. Love the straightforward approach!
Easy to schedule, helpful staff, comfortable surroundings. I like getting reminders when service is due.
Eric Gray and the rest of the experience team were a pleasure to work with. All of the staff was very knowledgeable and friendly. The buying experience was fast and smooth. I would recommend working with anyone at the Easton location.
The Mercedes dealership of Easton is A1. From the moment you drive into the maintenance bay to the completion of your maintenance and are driving away. Service advisor Andrew Weinberg is a master at his job, he is friendly, knowledgeable and always has an answer and solution. All others that help to greet, service and attend to the clients..Job Well Done! Every time
I drive from across town to get my vehicle serviced here. Great service and always very professional.
Sales Consultant Canaan Viney is top notch, in fact he's quite Customer Centric. I appreciate the personal attention and time he took to make certain I was satisfied with my trade and purchase. Kudos to Mr Viney 🙂
Found the a Mercedes I was looking for on their lot. spoke with a very solid salesman (Chance Moran) He made it a very simple and easy process for me. I came from 3 hours out of town and explained I wanted to be in and out with no issues. They gave me a fair response to my offer, straight to the point, respectful and had everything ready when I showed up. stood true to what they said over the phone and I was in and out with a absolutely beautiful car within 30 minutes. I will continue to go to this ...
We had a very stress-free purchasing experience with the help of Eric Gray. He was extremely knowledgeable about the car and was very customer service oriented as well. This is our 3rd car we have purchased through Germain Auto and it was pleasant each time.
Joe Streuwing was my customer service representative and he was excellent! Very attentive to my needs regarding my issues with my new Mercedes ( which I LOVE) . He was right on with the expected time to retrieve my vehicle, he kept me updated on the progress of the repair and was courteous the entire experience. Upon receipt of my vehicle, it was clean and the entire service team treated me courteously.
Mercedes-Benz of Easton service center is top notch. From the moment when you are greeted by a service representative when driving into the service area until your vehicle is returned to you there will be helpful updates concerning all aspects of your vehicles service. Chris Wilkoski is professional and thorough when it comes to maintaining optimal performance of Mercedes. Thank you, Chris!
Very knowledgeable and made the process very easy.
Eric Grey helped me make a used car purchase. I actually live in Florida but he answered all my questions and made the process easy. Thanks Eric!
Service manager Chris Wilkoski was awesome and very attentive to my requirements, and looked over my car as if it were his own…
I received personal attention from very knowledgeable team members. Spencer Stewart took the time to listen to my concerns and provided me with effective communication in a timely manner. Thank you for going the extra mile, and making my experience great!
Drew was an absolute ROCKSTAR, for him to remember a conversation we almost a year ago is nothing short of amazing. The level of honesty and transparency that he displayed was incredible, Drew proving great customer service with integrity really gain some points rebuilding trust in the automotive industry. Drew will be the reason why I get another Mercedes.
Great service. Joe and team have been great. Hard to purchase lease new car. The value of our current Mercedes dropped $3000 from the time we ordered and locked in our deal to the day we coded the deal, increasing our monthly payment by over $30.
Seamless sale from our internet search to salesman (Jonathan @ Easton) and finance closing that was courteous and handled on short notice….well done
I took my new AMG CLE 53 in for a downshift issue. Previously, I had purchased my cars from a competitor. I had no idea what I had been missing. I always felt the previous dealer was cold and with the exception of the salesman who I had dealt with for over 20 years, no one else at the dealership really cared. When my sales person retired I decided to move along. My purchase experience was exceptional and the service experience was excellent. I even received a video of the technician who worked on my car explaining the repair. It was easy ...
The service department has always been great to us with quick communication, fast service, and a high level of professionalism. Highly recommended.
I've worked with a few dealerships over the years, but the service experience I've received here consistently goes leaps and bounds above all others. Drew is one of the most intelligent, hard working people I've ever worked with and never fails to go the extra mile for me. Couldn't be happier with my experience here.
Willing and able to assist customers.. I called Andrew Weinberg to explain the issue with my vehicle. He immediately asked me to bring vehicle to Easton. No waiting for the next available appointment. Andrew Weinberg always give his complete attention to my vehicle concerns.
Andrew Weinberg at German MB is always prompt with answers and follow through. I always feel comfortable when reaching out to him with questions and know he cares to investigate to provide the best answers/solutions/options.
Mercedes-Benz of Easton exemplifies excellence in automotive service, consistently delivering top-tier care and expertise to their customers. From impeccable maintenance to swift repairs, their team goes above and beyond to ensure that every vehicle receives the highest level of attention and precision. Their commitment to customer satisfaction is unparalleled, cultivating a trusting and long-lasting relationship with clients. The professionalism and dedication exhibited by Mercedes-Benz of Easton embody the epitome of luxury car servicing. It is without a doubt that they deserve glowing reviews for their unparalleled expertise and unwavering dedication to providing exceptional service.
Great service and a lovely place to wait if you need too. Drew Weinberg always takes good care of me.
Drew was super awesome - he got me in and out within a day. Thank you so much Drew!
I've had my vehicle serviced at Mercedes-Benz of Easton for a few years, and my experiences with previous service advisors had always been inconsistent. I often received conflicting repair estimates, deadlines were frequently missed, and I even encountered an incorrect repair once. Additionally, I generally felt talked down to. Recently, I've been working with Spencer Stewart, and I couldn't be happier. His respectfulness, transparency, and professionalism create an excellent service experience. I'm looking forward to working with him again in the future.
I just had the best experience buying a new 2025 Mercedes Benz 450 Gle Coupe with Youssoupha! He exhibits great customer service skills, knowledgeable about the vehicle and his approach to customers is so welcoming. I love that he calls himself "Shorty" and being 7 feet tall. He has the best sense of humor. He wasn't pushy and listens to his customers requests, regardless if I didn't want certain things or not. I thank him for what appeared to be a seamless sale!! I love my vehicle!!! Thank you Shorty!!!!
Andy Culver is our service contact at Germain MB of Easton. He is highly professional, detail-oriented, and works with a strong sense of urgency to complete our vehicles efficiently. His excellent communication keeps us well-informed throughout the process. Thanks, Andy! — Farber Specialty Vehicles
Spencer Steward was my service agent and was very professional, efficient and made my experience seamless and pleasant.
Best service experiences I've ever had from a dealership. Spencer in service is one the best service advisors in the industry. His communication and willingness to help solve an issue speaks volumes to the quality of work at MB of Easton and their dedication to taking care of their customers. Thank you Spencer and the team!
Whether you’re looking to purchase a new car or a used car, be sure to contact Eric Gray at Mercedes-Benz of Easton. Always amazing service. Can’t thank Eric enough for all he’s done for me and my family over the years. Keep up the good work!
The service completion and personal respect by everyone has always made me feel valued and respected
Drew Weinberg got my car in for service right away, and it was back in my garage within hours! Great service, friendly people and nice clean facility. The video they sent was very helpful.
We would like to thank our contact person, Drew and the service team at Mercedes-Benz of Easton ! They went above and beyond helping us get our car fixed ! The team sent us a video of what they found and what was needed. Drew was in daily communication with me from day one till the work was completed! We can’t thank them enough! 12 years of great service! Fran and Steve Mansfield
I had an excellent experience getting my RV serviced. When the engine light unexpectedly came on as we were leaving town, canceling our trip wasn’t an option without forfeiting our deposits. Andy, the head service technician, ensured we received prompt attention, getting us in and out within 24 hours. The service was exceptional, and we couldn’t be happier!
Andy Culver is always a pleasure to deal with. He is about as honest and helpful as a person could be.
I recently purchased a car over the phone, and I have to say, it was the most straightforward and seamless experience I’ve ever had. The gentleman I worked with, Credo, was incredibly professional, honest, and easy to deal with. His communication was clear, and he made the whole process feel effortless. I truly appreciate his transparency and how he made everything simple, from start to finish. I highly recommend Credo to anyone looking for a smooth car-buying experience. 5 stars all around!
I have worked with Joe Struewing for years now, and I can't say enough good things about him. He is extremely professional and always helpful. He answers my questions and gets me in for on time service. He's an asset to Mercedes!!
I needed a new car unexpectedly and Drew Weinberg from service connected me with Jonathon Tolber in sales. They made sure I was taken care of and received a vehicle to my satisfaction. It was a smooth process from start to finish. I appreciate both of them and the staff at Mercedes who are always friendly and helpful. It is one of the reasons I stayed with Mercedes.
Spencer Stewart was very helpful in making me make a good decision on how to get my faulty battery sorted out. He even offered me a ride to a nearby mall whilst I wait for my car. He’s awesome!
i love this place! Credo is a super nice sales clerk - for a circle k i went in to buy a specific car, creepo and i had a lovely conversation and test drive, then we talked money, and all was good then i added a three year warranty - everything was great and he gave me a price so we discussed pre paid service - when he added that into the computer, he realized all of a sudden that had entered $3,500 for the warranty and then mistakenly entered a $3,500 credit oooops, my bad so the price previously quoted had ...
Had a great experience with my advisor Joseph Struewing for getting new tires and alignment service. I always get great service Mercedes-Benz of Easton- thanks, Joe!
I have been a Customer of Germain Mercedes for appx. 20 years now. Purchased several cars there and the service is always top notch. Chris Wilkoski has been tremendous in his position as Service person who oversees my car service. From the beginning until I pick up my car he keeps me informed in real time. Very personable and detailed in his start to finish information. Very pleased with everything. David S.
Chris W and the staff are the reason why I only do business with this location. Top service from top guys. Thank you for everything you have done for me last five years!
I had an amazing experience at Mercedes-Benz of Easton. From start to finish, the entire process was seamless and enjoyable. Everyone went above and beyond to ensure everything was perfect, from the initial purchase, down to the final touches. They were knowledgeable, professional, and genuinely cared about making sure I was happy with my vehicle. I highly recommend visiting them and asking for Eric—you won’t be disappointed!
Joseph Struewing has been my advisor for about 2 1/2 years. Anytime I have questions or need service, Joe gets me in a timely manner and I feel he provides great service advice. There are times when I’m unclear on what is needed and Joe finds ways, examples and even shows me, to help me understand what is going on with my vehicle. He’s energy is great and his willingness to help puts me at ease.
Repairs were done quickly and correctly. The video showing the car and its repairs are very helpful.
Mercedes Benz of Easton is a great dealership I have taken my C300 for annual service for 3 years I am always treated with the utmost respect and very prompt service Chris Wilkoski has been my Service Representative all 3 times; you couldn’t ask for a better employee!! It is very much appreciated’
Wonderfully responsive and creative in problem solving - sales, service and finacung - all from afar. Thanks.
Hailee B. Was fantastic! She’s so kind and knowledgeable. Very patient and showed me every detail. She is was a pleasure to work with. Management should be advised of the level of service she offers. Thanks Hailee!
Joe Struewing in the Service Dept. has been excellent for the entire time we've owned our vehicle. Easy to work with and quick. Appreciate his great service!
Excellent service and friendly staff who consistently provide excellent assistance for customers during wait time. Have an excellent and comfortable waiting areas with available food and drinks for wait time
great welcoming customer service. professional and courteous. convenient location. great clean facility. up to standards.
Great service and excellent crew - love the new drive in service bay - so convenient and out of the weather
Drew W in service is a world-class gentlemen and a consummate professional! He went above and beyond in assisting me through a prompt and thorough resolution of my requests. I am grateful for Drew and the amazing resource he represents as a new AMG owner. Should you ever have an issue with your vehicle Drew would be my first call. Happy Holidays! Jimmy
Germain’s team has always taken great care of me, and this time was no exception. Austin and Zack went above and beyond to ensure I had the best experience and a smooth transaction. Rick and Chris were also amazing to work with, keeping me informed every step of the way. I’m truly amazed and grateful for this outstanding experience. Five stars ⭐️! This is hands down the best family-owned Mercedes dealership in the Midwest!
My Customer Representative Chris W is the most I could expect to stay on top of my vehicle needs and making sure service or repairs are done in timely manner.
Had an awesome experience at this place several times! This Matthew Whalen sales guy went out of his was, he had my wife’s vehicle inside with a bow on it ready to go for her so when we pulled up she was excited and he made the process easy and fun. Go check them out even the staff was great from the front to the back! 5 stars 🌟🌟🌟🌟🌟for sure making buying a car super easy & fast was back out the door with in 2 hours or less.
Joe Struewing was very professional and knowledgeable. I will continue to use Germain Mercedes Easton because they are the best.
Employees are always friendly, helpful and happy. Very personable. Beautiful and comfortable waiting area. Excellent service.
I had an outstanding experience purchasing my 2021 Mercedes-Benz E53 AMG from Mercedes-Benz of Easton. Eric, my sales consultant, was knowledgeable, attentive, and made the entire process seamless. He took the time to explain all the features of the car and ensured I was comfortable with my decision. When it came to financing, Ryan stepped in and made closing the deal straightforward and stress-free. His professionalism and clear explanations helped me feel confident throughout the process. Overall, the entire team at Mercedes-Benz of Easton provided exceptional customer service. I’m thrilled with my new car and would highly recommend them to ...
Luke Danner was very professional and efficient in getting me in, set up with a loaner automobile, and out of my service appointment in a timely manner. He communicated effectively throughout the entire process, answering any questions that I had. I have zero complaints about my service experience at Mercedes of Easton!
I cannot recommend Mercedes of Easton enough! Hailee and Rick were amazing. An incredible buying experience. They have our business for life!
Working with Matt W & Ryan was a great experience when purchasing a vehicle out of state. I am very happy with the deal that was made, service provided & would definitely recommend to anyone looking to purchase their next Mercedes! Thank you very much.
Drew Weinberg always knowledgeable and nice. It was a great experience. Everyone I talked to was very friendly.
Andy, service manager in van repair, was grate to work with through the entire process.
Quick and easy to work with the service, Drew was very knowledgeable and informative of exactly what was going on with my vehicle. 10/10 would recommend.
The best dealership I have ever been to! They were incredibly helpful during my maintenance emergency. Drew and staff were so accomodating and helpful. The showroom is gorgeous too, with many nice touches.
I like to thank my salesman Mr. Eric Gray, and his various team members who help make this deal happen like Mr. Richard,, Mr.ricky,, the detail staff great job, Mr. Shorty who was very polite when he answered the phone and transferred me to mr.ricky's office so i could leave a message, and there were others I just can't remember their names. So I don't miss anyone thanks to the entire staff @ mercedes benz @easton especially the manager who worked with me and approved this deal. So out of appreciation and respect I Jessie Crutch ...
Standing ovation for Jackson “the lifesaver” at Germain Mercedes of Easton for truly above-and-beyond service. I flew to Columbus to pickup my RV and drive it home to NY but found the battery was dead and needed replaced. The service center was closed on the weekend but Jackson moved mountains to not only find the battery, but locate a mechanic who could replace it and get me back on the road. A lot of places would just say, “Sorry, we’re closed!” But not Jackson and not Germain Mercedes! He was waiting for me when I pulled up and got ...
After going through a big mix up with my car service, Chris W reached out to me and went above and beyond to take care of the issue. Chris had my car picked up and brought back to me. He also cleaned my car. I appreciate the immediate resolution to my problem.
Canaan was awesome in helping us join the Mercedes Family. Everyone was amazing and made us feel at home . 10 out of 10 ! Don’t sleep on this team if you are in the market!
Such a great experience with the whole team! Eric was knowledgeable and easy to work with, and helped me get exactly what I wanted.
Eric did great job with my purchase. Worked with him to get my girlfriend a car without her knowledge. She was really surprised. All details were done meticulously and lived up to the reputation.
I had a great experience. The salespeople at dealership are all great and I highly recommend them.
Eric Gray and the team at Easton provided outstanding service. They fulfilled all their promises and exceeded expectations. I highly recommend them for all your Mercedes needs.
Eric found the exact car for me out of state and delivery was just a few days later. The whole team that I worked with was top notch!
I had the pleasure of working with Eric G and he was great! He was very knowledgeable and professional. Everyone I interacted with was helpful and had great energy. I would definitely go back for my next car.
Words can’t describe how happy I am with my new vehicle and the exceptional customer service I received from this location, Chris assisted me throughout the whole process in finding my vehicle and answering all my questions and concerns, making the entire process smooth. I’d like to also add that Cody is amazing, he assisted me in setting up my new car and went over all the features and how to use them, he took his time and made sure I was all set to hit the road. I truly appreciated that. To whoever looking to purchase, I ...
Eric Gray is terrific! We live out of state, and were interested in a used EV that Mercedes-Benz of Easton had on their lot. My husband spoke with Eric, and within minutes he sent a custom-made video to address some questions we had about the car. He puts a lot of energy and effort into customer service, quick to respond and thorough with the follow-up. Although it turned out not to be the best vehicle for our needs, we are confident we would have had a good buying experience with Mercedes-Benz of Easton.
Eric Gray is terrific! I live out of state, and was interested in a used EV that Mercedes-Benz of Easton had on their lot. I spoke with Eric, and within minutes he sent me a custom-made video to address some questions I had about the car. He puts a lot of energy and effort into customer service, quick to respond and thorough with the follow-up. Although it turned out not to be the best vehicle for my needs, I am confident I would have had a good buying experience with Mercedes-Benz of Easton.
I had the distinct pleasure of working with Eric Gray twice in the recent past. His personable style made everything about buying a car much less stressful, not to mention entertaining and educational. He is quite passionate about his craft and extremely knowledgeable about the historical underpinnings of the Mercedes-Benz brand. He shared stories about the early prototype of the line which truly made the Benz family come to life. He appreciates building relationships with his customers that will last a lifetime, and truly listens to all the nuances of what the customer wants and needs in a car. His ...
Hailey B is awesome!!! You should totally ask for her and work with her she is amazing!
Went above and beyond my expectations. Excellent service, extremely thorough and honest work with very fair pricing. I will return in the future any time I need repairs done that are beyond my capability. Jason Jordan was very helpful. If you live in Ohio and need your Mercedes serviced, this is the place to go. They will take care of your car to the highest standards possible, and repair it in a timely and comprehensive manner. I received my car cleaner than I brought it in. Thanks again Jason and Brandon. I will be returning in the future😊 Derek
Joe and his team are absolutely amazing!! You truly do get what you pay for when you bring your vehicle in for service. From the complimentary coffee and refreshments to the complimentary car wash and vacuum. I brought my vehicle in for a transmission service, a tire sensor, and an oil change. All routine maintenance services that were executed wonderfully. The cost is very fair for the quality of work, and it was worth every penny spent today. I cannot recommend Joe enough, he takes the most amazing care of his customers and makes sure they are in the loop ...
Ron R has helped me out with two amazing Mercedes and has been working with my nephew to get his first taste of the Benz family. The customer experience is indescribably personable. Would never buy from another dealership and will shop with Ron as any time we need a new Mercedes.
Everyone with the exception of our salesperson was nice to interact with. I would suggest more than one employee be available on the business/loan side. If more than one person is purchasing, you do have to wait, which can be a time consuming process. Additionally, I don't feel that used vehicles be on the lot unless they are ready for purchase. One of the Mercedes smelled so bad on the interior, I refused to drive it. The interior was also pretty dirty. The vehicle I purchased (upon a more lengthy exam) had spills between the seats, etc. I ...
The team at Easton just made me feel confident and overall eased my mind when it came to the purchase of my car. I got a car that I could see my self in for a long time and thanks to everyone I had and have no regrets on this purchase. The team that worked with me up there consisted of Eric G, who was my initial point of contact. I reached out to him an hour before close and he responded with a comprehensive video custom made to me and the car I was interested in within about 15 min. ...
The team at Easton just made me feel confident and overall eased my mind when it came to the purchase of my car. I got a car that I could see my self in for a long time and thanks to everyone I had and have no regrets on this purchase. The team that worked with me up there consisted of Eric G, who was my initial point of contact. I reached out to him an hour before close and he responded with a comprehensive video custom made to me and the car I was interested in within about 15 min. ...
Loved my experience! Bought my daughter her first car and everything was great: the people, price and the whole process! Worth the 3 1/2 hour drive! Now my son wants a mercedes too…yikes!
You get what you pay for, and service is pricey, but the customer service is top notch, their loaner vehicles are all very nice current models. They have a full lounge area with snacks if you want to wait on your vehicle or are with someone else who might be buying a car or looking for one. You can't ask for a nicer dealership or better staff.
